This caught my eye in the NZ Herald. Nice to know there are people who really care about their customers

“Mike Anda just got back from a trip to see his 93-year-old Gran in Napier last week. “Over lunch on Wednesday, she mentioned she was partial to crayfish and whitebait. So just prior to lunch the next day, I called into The Thirsty Whale restaurant down by the port to see if either was on the menu. The staff member confirmed neither was, but said he would see what they could arrange. One staffer drove to the local fishery to buy a crayfish and one to another supplier to buy the whitebait. An hour later, Gran and I ate the best fresh crayfish, whitebait and scallops meal we have had. To the team at this restaurant, thanks a million”